Saviynt Mobile
BRIEF
Saviynt mobile app was first introduced in 2018 and it simplifies identity governance. It helps them to easily control emergency access and monitor privileged activity, manage identity and application, and assign access according to risk analysis anytime.
NOTE: The Saviynt mobile app is still under development and has not been officially released. Due to the company's confidentiality clause, only part of the design process and prototype are shown here.
PROJECT DETAILS
Team: Renfei Wang, Di Xiao, Siamak Ziraknejad, Sandipto Banerjee
Role: UX/UI Design, Research, Prototyping
Duration: 8 months
TOOLS: Sketch, Zeplin, After Effects
In 2020 May, the Saviynt product team decided to redesign the Saviynt Mobile App. Our goal is to improve the user experience of our services and make them more suitable for today's Saviynt products on mobile application.
DESIGN OVERVIEW
The Most Updated Flow, Review
INITIAL PROBLEMS
RESEARCH & ANALYSIS: Use Case and User
The main services of Saviynt’s products are Identity Governance, Cloud PAM, Identity, Third-Party Access Governance, Data Access Governance and Application Access Governance. All the products has similar features and the most commonly used features among them are request, review, controls, intelligence, design and admin.
In order to know what features we shall add to the new experience, we are also thinking if every user use these features frequently. After communicating with our customers(users), we realized that:
Most of users only checked during office hours, which means they enjoy our service through a laptop.
Only managers would use through cellphone and check if there are risks to deal with.
Larger device is preferred while handling tasks.
We decided to make the Team Manager as the main user of the app, and improve their experience on [Review the Requests] and [Champaign] on mobile.
PERSONA
Adam Jackson
32 years old, Team Manager at IBM
Adam is a team manager working at IBM. Due to the COVID-19, the company has undergone many personnel changes, which has also increased his workload. Some of the team members left or moved to other groups, and many new members joined.
GOAL:
I hoped I can review the team member's requests more quickly, assess the risks and solve the problem in time. There are so requests recently and I really wish to increase efficiency on handling these tasks. Also, it would be lovely to notify me any risk and important announcements.
MAIN FEATURES
What would a manager expect to see and work on their mobile device?
Request
Campaign
Team Risk
How might we improve the office efficiency of customer companies on mobile experience?
RESEARCH: Web & Application
Since this is my first time involved in designing applications based on web service, I started my research by comparing the advantages and disadvantages of web pages and applications, in order to better utilize the advantages of the application.
mobile web
Pros:
1: No need to be downloaded or installed
2: Easy to maintain
3: Quicker and easier to build
Cons:
1: Can’t work offline
2: Slower and less advanced in terms of features
Mobile app
Pros:
1: Faster and better functionality
2: Can work offline
3: Safe and secure
Cons:
1: More expensive to build and maintain
2: Compatibility with different platforms (iOS and Android)
Next, I conducted a case study on market web-based applications, focusing especially on data-driven web services with successful apps, to analyze how they fit and perform across different media. Do they emphasize the boundary between app and web? What do they prioritize in their web and app platforms—features, actions, or use cases? What is the relationship between their app and web, and how do they work together? Through my research, I found that most product choices are expressed on their web pages and apps in two distinct ways.
1. Functions, actions, and user interface closely resemble each other. For example, Airbnb.
2. Task Completion vs. Limited Features:
Google Drive offers a comprehensive workspace that supports task completion with tools like Docs, Sheets, and Slides, enabling real-time collaboration, editing, and commenting. This contrasts with platforms that have limited functions or interaction, such as Dropbox.
Based on the research, the primary reasons for having two forms of representation are:
Different use cases and user groups
Ease of accessing functions and features specific to each device
After analyzing both the mobile app and web platforms, we identified key questions:
Who are our target users?
How will the use cases for the Saviynt mobile app differ from those on the web?
These insights guided our design approach, allowing us to tailor each platform according to user needs and context.
Design Process
The Goal
How might we improve the office efficiency of customer companies on mobile experience?
How might we improve the efficiency of managers in checking team risks and handling tasks?
We first took a look at the current app and try to find what we missed today according to our persona.
Problems
Then, we mapped out the user journey according to the persona. We hope to identify the different ways to enable the user to achieve their goal as quickly and easily as possible.
manager’s goal
TABS
This site is still working in progress, the full case study is coming soon…